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Services

PERSONAL CUSTOMER SERVICE

At Ca s’Arader we guarantee a personal and comprehensive customer service, in different languages, to all our clients. Closeness, kindness and professionality are what we are known for. As, despite not having someone on the front desk 24 hours a day, we are always available on the phone, WhatsApp, email…

BREAKFAST

Breakfast, included in your stay, is one of Ca s’Araders pleasures. Our guests will be able to try some of the islands best home-grown produce such as, the Mahon-Menorca designation of origin cheese, the sobrassada (raw, cured sausage with paprika) and other typical cold meats, as well as a varied selection of high quality sweet and savoury pastries.

INFORMATION

Our staff have been prepared in order to be able to respond to all types of queries, whether they are touristic, cultural or of any other nature. Also, we have different informative materials.

CAR HIRE

We arrange car hire for those guests that want to hire a car once they are already at their destination. This service is as intermediaries, although has no added cost and depends on availability. There is also a link on the web where guests can do so directly.

FREE WI-FI

We offer free Internet access via Wi-Fi in the hotel’s bedrooms and communal spaces.

CLEANING

The quality of our services is a key point for the satisfaction of our clients, with cleanliness being one of the most highly valued. At Ca s’Arader we aspire to a high level of excellence: and for this reason, we are also very demanding with our cleaning and maintenance standards. For example, the bed sheets changes are changed at two days and the bathroom towels are are changed everyday.

COVID19 - for the year 2021

We are preparing again for the opening... we would like it to be for Easter, although we will see how the situation evolves!

We would like to inform our clients and friends that we have planned the opening of our hotel for May 10th 2021. Our intention is that we continue to feel safe and calm, as we have done up to now. The opening will be conditioned by the situation we are experiencing, however we will continue with the measures we have taken during the year 2020 and of which we will now remind you.

1.- On arrival at the hotel, our clients and friends will have Hydroalcoholic Gel at their disposal, which will also be available in the breakfast area and in each room.

2.- In the reception and breakfast area, gloves and masks will also be available.

3.- As for the general cleaning, it will be carried out with specific disinfectant products that respect this situation.

4.- For the breakfasts, we will continue with the distance between tables, in principle there will be 2 tables in the patio with sufficient safety distance and the others in another area inside the hotel also with sufficient distance. If necessary, for health safety reasons, we will take turns for breakfast.

5. Breakfast will be prepared, as always, in a hygienic and safe way so that our clients and friends can enjoy our quality as always.

6. The utensils needed to serve breakfast will be individual for each room. They will be cleaned every day.

Hoping to have informed you properly, we remain at your disposal to solve or clarify any doubt that may arise.

Pedro Pons Casasnovas
Ca s'Arader